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| What is a POP3 email account? What is spam? Dose DVS provide spam filtering? Dose DVS provide virus filtering for incoming email messages? What is email forwarding? What is an email alias? What is an auto responder? How do I set up my email account? What information do I need? How do I change my email password? How do I check my mail? Is there a limit to the number of messages I can have in my mail box? What is the maximum size for an email attachment? Why am I getting a mail server error when I try to send email messages? Can I prevent certain addresses from sending me messages? |
| What is a POP3 email account? |
POP3 (Post Office Protocol 3) is a protocol used for downloading email messages from an email server to your computer. With a POP3 email account, all of the email messages sent to your email address are stored on a POP3 mail server until you log on to the server and download the messages. |
| What is spam? |
Spam is the term used for mass, unsolicited emails. Usually these are promotions or advertisements sent in “bulk” to the email addresses of people who have not requested this information. DVS's strictly prohibits sending spam from any email address on our mail servers or advertising your Web site in other company's spam mail. For more information on our policy, read our Terms and Acceptable usage policy. |
| Dose DVS provide spam filtering? |
Yes. DVS provides spam filtering depending on the package you have purchased and virus scanning on all mail accounts |
| Do you provide virus filtering for incoming email messages? |
Yes DVS Provides Virus Scanning on ALL mail entering and leaving our network (but can not guarantee that a all virus will be stopped) |
| What is email forwarding? |
Email forwarding is a way for you to have email messages that are sent to one address automatically.. |
| What is an email alias? |
An email alias is a “virtual” email account. It enables you to use an email address that doesn’t really exist and have all the messages sent to that address routed to a real email account. |
| What is an auto responder? |
An email auto responder sends an automated email response to each incoming message that is sent to a specific address. For example, a potential customer may send an email to sales@yourdomain.com asking for more information about some of your products. You can have the auto responder send a prewritten message back to the customer thanking them for their interest and letting them know that a sales representative will be contacting them shortly. This feature helps you to improve your company’s image, as your customers will know right away that you have received their email and that you are responsive to their needs. |
| I need to have email accounts for the different people in my company. How many mail boxes can I set up? |
The number of different email accounts you can set up depends upon your hosting package. For example, some packages have as little as 5 accounts and some have 4000 email accounts. You can add additional email accounts to your plan as necessary, through the Control Panel. |
| How do I set up my email account? What information do I need? |
When you first activate your DVS account, you can set up your email accounts in the Control Panel under Mail. |
| How do I change my email password? |
You can ether change your password in the web mail interface or from the Control Panel. |
| How do I check my mail? |
| You can check your mail using a traditional email client such as Microsoft Outlook or Netscape Navigator or by using DVS’s Web-based email application, DVS has three mail systems depending on the package you have bought Linux Hosting Packages = http://webmail.yourdomain.co.uk Windows Hosting Packages = http://winweb.dvsmail.co.uk DVS @mail = http://www.dvsmail.co.uk |
| Is there a limit to the number of messages I can have in my mail box? |
Yes depending on the package you have bought this will deuterium the size of the mail box |
| What is the maximum size for an email attachment? |
| The maximum size depends on the mail system for standard hosting on Linux and windows the size is 6.5MB
For our DVS @Mail System this goes from 18MB with a standard account. |
| Why am I getting a mail server error when I try to send email messages? |
This occurs when you have not been properly authenticated. An SMTP authentication is required In order to prevent spammers from accessing the outgoing mail server and using your account to send spam. Each time you log in to your email client, you will need to be authenticated before you can send mail. All you need to do is check your email (that is, connect to the POP3 or incoming mail server). Once you do this, you will be authenticated for the entire time you remain signed on. |
| Can I prevent certain email addresses from sending me messages? |
Yes you can enter email address in to the spam settings or a hole domain to stop a user from emailing you. |
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