FTP stands for File Transfer Protocol. It is a protocol that enables you to transfer files between computers on the Internet. FTP is most commonly used to transfer Web page files from an individual’s computer to the Web server hosting the Web site. You can also use FTP to download files from a Web site to your own computer.

There are a number of tools you can use to FTP files. DVS provides a Web-based FTP tool that enables you to quickly and easily connect to your Web server directly from within the Control Panel. you can use this tool while logged into DVS's Control Panel, the application uses your account information to automatically establish a connection and authenticate you.

There are also a number of third-party FTP applications that you can use. Many of these can be downloaded from the Internet or purchased online. Some common FTP tools include that can be found on our download site http://downloads.dvshosting.com

• CuteFTP
• WS-FTP
• Bullit FTP Client

You can also use Microsoft FrontPage to transfer your files to your Web server. If you use FrontPage, you should not use FTP as it can corrupt the required FrontPage Extensions.

Yes. DVS provides you unlimited FTP access to your account 24 hours a day, 365 days a year.

User Name This is the user name for the account you will be using to FTP files. You FTP files using your Master User account. If you have set up an additional user account with FTP rights in Control Panel, you can use that user name as well.

You can view a list of all your user names and their account types on control panel's Users/Passwords page. For more information, see the Control Panel User Guide.

Password This is the password associated with the User Name you are using. You can reset and change passwords for all your accounts in the Control Panel’s Users/Passwords page. For more information, see the Control Panel's User Guide.

Host Name This is the location to which you will publish your files. The host name is your domain name, including your domain extension. For example,yourdomain.com or yournam.dvsworld.co.uk.

If your domain name has not been transferred yet (see the Domain Name Registration and Transfer FAQ for more information), you can use your temporary URL. http://windows.dvshosting.com/yourdomain.com / . http://linux.dvshosting.com/yourdomain.com

User Name This is the user name for the account you will be using to FTP files. You FTP files using your Master User account. If you have set up an additional user account with FTP rights in the Control Panel, you can use that user name as well.

Password This is the password associated with the User Name you are using. You can reset and change passwords for your accounts in the Control Panel's Users/Passwords page. For more information, see the Control Panel's User Guide.

Remember DVS will never ask you for your password.

Yes. File names should not include spaces, special characters or punctuation marks other than underscores or dash eg.. (file_name.html / file-name.html) and the period between the file name and the extension (filename.htm). In Linux, file names are case-sensitive. Also make sure that you are using the correct extensions. For example, .htm, .html, and .asp.

The steps you need to take to upload your files depends upon what tool you are using. DVS's User Guides and Manuals provide detailed steps for uploading files using the most common FTP tools. The Manuals also provide information on using FrontPage to upload your files.

When using FTP to upload text files, be sure to upload as “ascii” files. When you transfer image files (.jpg or .gif files), be sure to upload as “binary” files. Some FTP programs will auto select this.

You will put all of your files in your /www directory.

Yes. You can set up sub-directories within your /www directory. Setting up sub-directories makes it easier for you to organise and maintain your files. For example, many people create a sub-directory named “images” to hold all of their image files. If you use sub-directories, be sure to reference the correct directory path when using images and links and to upload files to the correct directory.

Your home (default) page is the page that first displays when someone types your domain name in a browser. Your default page should be named one of the following:

• index.htm
• index.html
• default.htm
• default.html
• index.asp (Windows plans only)
• default.asp (Windows plans only)

For example, when a visitor types http://www.tourdomain.com the page that actually displays may be http://www.yourdomain.com/index.htm. The default page must be located in the /www, or “Web,” directory.

Make sure that you have specified the correct file path, especially if you are using sub-directories. Your links should not refer to a physical location on your computer’s hard drive, such as the a: or c: drive.

You should also be sure that you are using the correct file names and that you have uploaded all of the referenced files to the correct directory.

First you should verify that you have uploaded all of the images files in binary format and have placed them in the correct directory. If you have done this, then the problem most likely has to do with the path to the image file you used in your HTML code, Finally, check that the file name is correct and that you have used the correct extension (typically, .gif or .jpg).