To submit a support ticket please fill in the form below, "we will only accept support tickets from email address registered on our system".
| What's my IP address? |
| Where can I find my server's access information? |
| How can I execute CGI Scripts (.pl)? |
| What Name Server do I use? |
| How do I set up POP3 and SMTP on my server? |
| Can I use all available ports or is the server behind a firewall? |
| How many domains can I host on the server? |
| Why are the scripts in /cgi-bin not working? |
| How can I switch the safe mode for php off? |
| My php pages not being displayed |
| What's my IP address? |
You are assigned an IP-address which will be sent to you in a email when you singe up. |
| Where can I find my server's access information? |
|
Your master password for the root user will be sent in a email when you singe up with DVS |
| How can I execute CGI Scripts (.pl)? |
The Apache webserver is configured to execute only scripts ending on .cgi as a CGI-script. If you prefer files ending on .pl to be executed as CGI's as will you need to make the following amendments to your Apache config file: |
| What Name Server do I use? |
| You are abele to use our name servers
dn1.dvsmedia.net and dn2.dvsmedia.net If you wish to setup your one secondary name server please consult our support team. |
| How do I set up POP3 and SMTP on my server? |
The POP3 (e-mail boxes) and SMTP (sending e-mail) services are already installed on your server, and they are ready to use. You can enter any domain connected to your root server as the POP3 server and SMTP server in your e-mail client. |
| Can I use all available ports or is the server behind a firewall? |
Your Root-Server is directly connected to our backbone. It is NOT behind a firewall, all ports may be used. |
| How many domains can I host on the server? |
Theoretically you can host an indefinite number of domains on your server. However the Virtual Hosts table on the Apache server gets too large once you have reached about 500 domains. This will lead to a reduced performance of the web server. If you opt for The Plesk license with your server allows you to maintain up to 30 domains. |
| Why are the scripts in /cgi-bin not working? |
The standard configuration redirects the cgi-bin directory on every customer home directory to /var/www/cgi-bin. For this reason the webserver can't find the scripts in the cgi-bin directory of your customer home directory. You can solve this problem either by renaming the directory or by deactivating the redirection in the apache configuration /etc/httpd/conf/httpd.conf as follows: |
| How can I switch the safe mode for php off? |
Quite a few php scripts require the safe mode of the php module to be switched off. |
| My php pages not being displayed |
When upgrading to Plesk 7.5 customers may get a blank page when trying to view there site which happens to be a .php file. |
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