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Describe your problem as detailed as possible below. Supply a description of exact steps how the problem can be reproduced, it will help our engineers to understand the problem in full and speed up resolution of your request
ROOT SETTINGS
What's my IP address?
Where can I find my server's access information?
How can I execute CGI Scripts (.pl)?
What Name Server do I use?
How do I set up POP3 and SMTP on my server?
Can I use all available ports or is the server behind a firewall?
How many domains can I host on the server?
Why are the scripts in /cgi-bin not working?
How can I switch the safe mode for php off?
My php pages not being displayed
 
What's my IP address?

You are assigned an IP-address which will be sent to you in a email when you singe up.
Additional IP addresses can be ordered for Ј1.50/month.

 
Where can I find my server's access information?
 

Your master password for the root user will be sent in a email when you singe up with DVS

Your IP-address, internal server name, name of your first domain can also be found in this section.

Please note
If you louse your password please contact Support.

 
How can I execute CGI Scripts (.pl)?

The Apache webserver is configured to execute only scripts ending on .cgi as a CGI-script. If you prefer files ending on .pl to be executed as CGI's as will you need to make the following amendments to your Apache config file:

Script : /etc/httpd/conf/httpd.conf
AddHandler cgi-script .cgi .pl

 
What Name Server do I use?
You are abele to use our name servers

dn1.dvsmedia.net and dn2.dvsmedia.net

If you wish to setup your one secondary name server please consult our support team.

 
How do I set up POP3 and SMTP on my server?

The POP3 (e-mail boxes) and SMTP (sending e-mail) services are already installed on your server, and they are ready to use. You can enter any domain connected to your root server as the POP3 server and SMTP server in your e-mail client.

Although the SMTP service can be used, in the standard configuration it will not relay any e-mails from external addresses (e.g. your e-mail client) to external addresses. This setting is intended to offer protection against spam e-mails. (Spam means that strangers send large numbers of e-mails via your server.) Of course, there are ways of sending e-mails via the root server without opening the send mail service up for spam messages.

You can set the send mail configuration to relay emails from specific IP networks, domains or sender e-mail addresses. Moreover the server is configured by default to accept AUTH SMTP messages. That means that your email client (Outlook, etc.) needs to log into your mail server before it will be able to send any messages.

 
Can I use all available ports or is the server behind a firewall?

Your Root-Server is directly connected to our backbone. It is NOT behind a firewall, all ports may be used.

 
How many domains can I host on the server?

Theoretically you can host an indefinite number of domains on your server. However the Virtual Hosts table on the Apache server gets too large once you have reached about 500 domains. This will lead to a reduced performance of the web server. If you opt for The Plesk license with your server allows you to maintain up to 30 domains.

 
Why are the scripts in /cgi-bin not working?

The standard configuration redirects the cgi-bin directory on every customer home directory to /var/www/cgi-bin. For this reason the webserver can't find the scripts in the cgi-bin directory of your customer home directory. You can solve this problem either by renaming the directory or by deactivating the redirection in the apache configuration /etc/httpd/conf/httpd.conf as follows:
# ScriptAlias /cgi-bin/ "/var/www/cgi-bin/"

 
How can I switch the safe mode for php off?

Quite a few php scripts require the safe mode of the php module to be switched off.
To do so you need to login via ssh as "root".
Enter:
vi /etc/httpd/conf/httpd.conf
and scroll down to the bottom of the file. You will find the following entry:
<...>
<IfDefine vwh_php4_module>
php_admin_flag safe_mode on
</IfDefine>
<...>
Change the on to off and safe and exit the file by entering :x.

Now you need to restart your webserver. You can do this either through your Plesk Control Plnel  or by chaning to /etc/init.d and entering ./httpd restart.

 
My php pages not being displayed

When upgrading to Plesk 7.5 customers may get a blank page when trying to view there site which happens to be a .php file.

When consulting the logs you will get a message similar to the following:
[Mon May 09 10:14:25 2005] [notice] child pid 24287 exit signal Segmentation fault (11)
[Mon May 09 10:14:50 2005] [notice] child pid 24288 exit signal Segmentation fault (11)
[Mon May 09 10:18:29 2005] [notice] child pid 24286 exit signal Segmentation fault (11)

Soultion
1. cd /etc
2. mv php.ini php.ini.backup
3. mv php.ini.rpmnew php.ini
4. /etc/init.d/httpd restart.

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